FAQ

What types of products do you offer?

We offer a wide range of promotional products, including apparel, bags, drinkware, office supplies, tech gadgets, and more. Browse our categories to find the perfect item for your brand.

How can I customize my products?

Most of our products can be customized with your logo, colors, or personalized text. Simply upload your design during the ordering process, and our team will handle the rest!

What file formats do you accept for artwork?

We recommend uploading high-resolution files in vector formats like .AI, .EPS, or .PDF to ensure the best print quality. If you're unsure about your file, feel free to reach out, and we'll assist you.

Can I see a sample of my product before placing a full order?

Yes, we offer digital proofs for all customized products. For some items, physical samples may be available upon request. Contact us to discuss sample options and pricing.

What is your minimum order quantity?

Minimum order quantities vary by product. Please check the specific product page for details on minimums or reach out for guidance.

How long will it take to receive my order?

Production times vary depending on the product and customization requirements. On average, orders are processed within 7-10 business days. Shipping times depend on your location and selected shipping method.

Do you offer rush services?

Yes, rush options are available for many products. If you need your items quickly, please contact our team to discuss expedited production and shipping options.

What are my shipping options?

We offer standard, expedited, and rush shipping options. The available methods and prices will be presented at checkout based on your location.

Can I track my order?

Absolutely! Once your order has shipped, we will provide you with a tracking number so you can monitor its progress.

What is your return policy?

Custom products are typically non-refundable unless there is a defect or error in the customization. If you have any concerns with your order, please contact us, and we will work to resolve the issue.

Do you offer bulk discounts?

Yes, we offer bulk pricing on many products. The more you order, the more you save! Contact us for specific pricing on larger quantities.

Do you offer design services?

Yes, we have a talented design team that can help create or adjust your artwork to fit our products. Contact us to learn more about our design services.

How do I pay for my order?

We accept all major credit cards and offer secure checkout to ensure your payment information is safe. If you have questions about billing, please contact our customer service team.

Can I reorder previous designs?

Yes, if you have previously ordered with us, we can easily reorder the same design. Just reach out with your previous order details or contact us to assist with reordering.

What should I do if I have additional questions?

Our customer support team is here to help! You can reach us by phone, email, or through our contact form on the website. We’re happy to assist with any questions you may have.

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